order for us to better assist you in timely fashion,
please provide the following information along your
- Item part number (it starts with SD, SY, or CL).
- Your dealer name. *
- Your name.
- Your telephone number.
- Item Serial number.
- Your invoice number.
- Your system information (hardware and software
For latest software driver and instruction
manual, please go to the Download
Users are recommended to read the
Frequently Asked Question (FAQ)
section or our forum
before contacting our technical support.
For technical support, please contact
Our response time is usually within 24 hours during
regular business days.
You may download
our Tech request form here
, fill it out and FAX back to us for complete support.
For RMA (Return Merchandise Authorization),
please contact firstname.lastname@example.org.
You may download our RMA request form here
, fill it out and send back to us for an authorized
number. No RMA is accepted without an authorized RMA