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RMA request form
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Technical Support

In order for us to better assist you in timely fashion, please provide the following information along your request.


  • Item part number (it starts with SD, SY, or CL). *
  • Your dealer name. *
  • Your name.
  • Your telephone number.
  • Item Serial number.
  • Your invoice number.
  • Your system information (hardware and software )

For latest software driver and instruction manual, please go to the Download section. (Updating)

Users are recommended to read the Frequently Asked Question (FAQ) section or our forum before contacting our technical support.

For technical support, please contact support-us@syba.com. Our response time is usually within 24 hours during regular business days.


You may download our Tech request form here , fill it out and FAX back to us for complete support.

FAX: (909)548-7769


For RMA (Return Merchandise Authorization), please contact rma-us@syba.com. You may download our RMA request form here , fill it out and send back to us for an authorized number. No RMA is accepted without an authorized RMA number.

FAX: (909)548-7769
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