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You're at: Home > Support & Download > FAQ > Multi-IO connectivity
 
Multi-IO Connectivity

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  1. SIL680 ATA133 Raid Controller Card
  2. USB2.0 and FireWire PCI Combo Card
  3. IEEE 1394a FireWire PCI Card
  4. PCMCIA Cardbus (USB2.0 and FireWire)
  5. Multi I/O (Parallel, Serial, Combo) Products
  6. High Speed USB 2.0 Multi Ports PCI Card

(1) SIL680 ATA133 Raid Controller Card

Q: What is the maximum size of hard drive it can support?
A:
Our ATA133 controller  supports 48-bit sector addressing. This would translate to over 144,000 TB or 144,000,000,000,000,000 bytes. Our ATA133 controller card can run on Windows 2000 under FAT32 or NTFS.

Q: How many devices can it support?
A: The controller card will support additional four IDE devices. It is advised to connect hard drives to the card only. You may connect your CD-ROMs to your onboard IDE ports.

Q: What kind of RAID function it can support?
A:
Our ATA133 RAID is software driven. It is capable of supporting the following:
1. Supports RAID functions 0, 1 and 0+1.
2. Supports co-exist RAID set and Non-RAID HDD.                
3. Allows HDDs with different sizes to be configured in a RAID set.       
4. Mixes in different RAID set.    
5. Provides system GUI monitoring utility to display/log/alert the user for vital RAID set information and to manage the RAID functions.            

Q: What kind of OS does it support?
A:
Our controller card only support Windows 98SE/ME/2000/XP and Linux OS.

Q: Can the computer boot from the hard drive attached to the controller card?
A:
Yes, it can. If you want to boot the system from the hard drive connected to our controller card, the hard drive must already have Windows OS installed. Before the installation, you have to prepare a floppy disk to copy from the folder, SIL680RAID, under Silicon Image from our enclosed CD. Then you connect the hard drive to our controller card and start the computer. Before you can load into Windows, you need to press F3 in the BIOS to get into the RAID setup menu and set up the RAID you want. Then you have to install Windows. During the installation, at the very beginning, press F6 to prompt the system for correct driver path. Direct the path to the floppy driver you made. Finish up the Windows installation then.

Q: Can you create a mirror set for existing hard drive?
A:
Yes, you can always configure a mirror set for your existing hard drive. However, it is very important to have a backup of your existing data.

Q: Can the RAID card work as a regular IDE controller?
A: Yes, it can. Our SIL680 RAID card has ATA133 + RAID function. If you don't create any RAID set, the card will work as ATA133 card but you still have to install the SIL680RAID driver and you will see this message "Press F3 to enter RAID Utility" during every startup of the computer.

Q: Can you attach a hard drive to our RAID controller card without booting from it?
A:
Yes, you can. If you are booting from the hard drive attaching to your motherboard, you need to set up the RAID in the BIOS before loading to the Windows. You need to press F3 when the computer first starts up. After you set up the RAID, get into Windows, and "Add New Hardware" to finish the process. Remember to attach the hard drive to the card during the whole process.

Q: What to do when your computer does not start up normally after installing our RAID card?
A:

Option#1: Make sure you have installed the driver correctly.
1. Insert the SIL680 RAID card into your system but connect your hard disk to the main board IDE connector.
2. Boot up system and install the SIL680 driver.
3. Reboot system and check your device manager to make sure the driver is installed properly.
4. If there is no problem then shut down your system and connect your hard disk to the SIL680 RAID controller.
5. Restart system.

Option#2: It is recommended to connect two identical hard drives to the card. Avoid connecting other IDE devices to it if RAID function is activated.

Option#3: Update your system BIOS to make sure it supports RAID set. The enclosed Medley software to monitor the RAID set.

Option#4: Remove the card and its driver from device manager. Reinstall the card with different PCI slot.

Option#5: Update your Windows to the latest service pack.

Q: What is the minimum system requirement?
A:
To fully utilize the function of our RAID controller card, your system must meet the following requirements:
1. Intel Pentium based PC or compatible 
2. Minimum 128MB memory
3. Support Plug-n-Play features
4. Support PCI 5V interface.
5. Windows 98/98SE, Windows ME, Windows 2000, or Windows XP OS.

Q: Can the RAID card work on 3.3 Volt system board?
A:
No, our RAID card operates only on 5V PCI bus. So, it will not work with some P4 Intel Server motherboard's PCI, which has only 3.3V. It might even damage the card and the motherboard.

Q: Where can you find more information?
A:
Please visit www.siliconimage.com for more firmware update and detailed technicalissue.

Q: What kind of controller do I require, Raid or Non-Raid?
A:We suggest that you are using Non-Raid controller for the followings:
I) You are using only one hard drive.
II) You are using only for CD Rom, CD Writer, DVD Rom, DVD writer, and removable disk drive.
We suggest that you are using Raid Controller for followings:
I) You are using more than one hard drive.
II) You want to speed up the performance with raid setting on two hard drives.
III) You want to backup data with raid setting on two hard drives.

How can I flash the bios from Raid controller to Non raid?
If you have already bought raid controller and you do not use the raid function. Please contact with us for bios to flash. Don’t try and download it from other web sites. If you do something wrong, the controller won’t work again.


To Verify for Successful Installation

1) Right click My Computer and click Manage.

2) Select Device Manager.

3) Double click SCSI and RAID Controllers, then double click Silicon Image SiI 0680 ATA/133 Controller to display driver properties.

4) A message, “This device is working properly” is displayed in the dialog box; the driver has been correctly installed.


IDE Controller Not Being Detected

1) If Windows did not detect New Hardware, click on Start, My Computer, Control Panel, System, Hardware, and Device Manager, to view system information.

2) Go to the Hardware tab, click on Device Manager.

3) Look for an Unknown Device with a yellow mark. Click on it once to highlight it. Click on Action, then Uninstall on the Menu Bar. Without restart, click on Action, choose Scan for hardware changes.

4) If no driver is installed in Device Manager, shut down the system and install the card in a different slot. Make sure the card is all the way in. When the system boots up, the new hardware found message for the IDE controller will display on the screen.

5) In BIOS Setup, make sure no PCI slots are set to Disabled.


(2) USB2.0 and FireWire PCI Combo Card

Q: How many ports can the card support?
A:
Our combo card has 2x external and 1x internal FireWire ports, 2x external and 1x internal USB2.0 ports. Additionally, there are two USB2.0 onboard pins which can support additional 4x USB2.0 ports.

Q: What kind of OS does it support?
A:
Our combo card only supports Windows 98SE/ME/2000/XP OS. The IEEE1394a controller is compliant to Microsoft OHCI specification so you
don't have to install any additional driver, Windows will detect the card and install the OHCI driver automatically. 

Q: How to connect the onboard pins to the case?
A:
To avoid unnecessary confusion and mistake, we have omitted Pin 9 (Sheild1). Some internal USB cables already have pin 9 blocked so it is almost impossible to connect the USB cable the wrong way. Pin 9 (Shield1) is not critical because it is the USB connector shielding and most USB devices already have the Shield connected with the USB connector's GND.

Here is the assignment of the pins:

PIN1=USB_VCC,
PIN2=D-,
PIN3=D+,
PIN4=USB_GND.

Q: What to do when your computer does not start up normally after installing our combo card?
A:

Option#1: Please check your device manager to make sure the driver is installed correctly. If not, remove the driver and reinstall the card by using different PCI slots. Clean the contact of the PCI slot and the gold fingers of the card. Sometimes bad contact can cause the card to malfunction.

Option#2: Upgrade your Windows OS to the latest service pack. You need a full copy of Windows OS to finish the installation, not just a recovery disk provided by your system dealer.

Option#3: Our combo cards meet PCI specification 2.2. However, it is not compatible with 3.3 Volt slot.

 


(3) IEEE 1394a FireWire PCI Card

Q: What kind of OS does it support?
A:
Our FireWire card supports Windows 98SE/ME/2000/XP OS and Mac OS 9.0 & above. The IEEE1394a controller is compliant to Microsoft OHCI specification so you don't have to install any additional driver, Windows will detect the card and install the OHCI driver automatically. 

Q: Important tips about the installation.
A:
Our IEEE1394A controller is compliant to Microsoft OHCI specification so you don't have to install any additional driver, Windows will detect the card and install the OHCI driver automatically. Please go to Device Manager and check if the IEEE1394A OHCI Controller is installed properly.

Secondly, when you are installing the Ulead VideoStudio software, there is a step, which prompts you to connect the camcorder to the IEEE1394A card. Did
the software detect a "Microsoft DV Device"? If not, you need to go back and reconnect the camcorder to the IEEE1394A card. You may have to repeat this
step several times before it will detect the "Microsoft DV device". Once the software detects the device, then you can continue with the software installation.

Q: What to do when your computer does not start up normally after installing our combo card?
A:
Option#1: Please check your device manager to make sure the driver is installed correctly. If not, remove the driver and reinstall the card by using different PCI slots. Clean the contact of the PCI slot and the gold fingers of the card. Sometimes bad contact can cause the card to malfunction.

Option#2: Upgrade your Windows OS to the latest service pack. You need a full copy of Windows OS to finish the installation, not just a recovery disk provided by your system dealer.

Option#3: Our FireWire cards meet PCI specification 2.2. However, it is not compatible with 3.3 Volt slot.

 


(4) PCMCIA Cardbus (USB2.0 and FireWire)

Q: What kind of OS does it support?
A:
USB 2.0: Our USB2.0 PCMCIA cardbus supports Windows 98SE/ME/2000/XP OS.

FireWire: Our FireWire PCMCIA cardbus supports Windows 98SE/ME/2000/XP OS and Mac OS 9.0 & above. The IEEE1394a controller is compliant to Microsoft OHCI specification so you don't have to install any additional driver, Windows will detect the card and install the OHCI driver automatically. Please make sure you have a full copy of Windows OS, not just a recovery disk provided by system builder.

Q: Do you need a power adaptor?
A:
Generally, the later design of notebook should have enough power to support 2 devices. However, some external devices may need additional power to function properly. Here is the basic specification for the required adaptor.

USB 2.0: T he DC power adaptor is 5V DC. According to USB specification, the USB port can provide 5V at 500mA per port but there is no 5V on the cardbus interface so we need to have a voltage step up circuit to convert 3.3V to a 5V for the USB port. Due to the size of the casing, the step up circuit cannot reach 1000mA so you require a DC power adaptor.

FireWire: The DC power adaptor is 12V DC.

Q: What to do when your notebook does not start up normally after installing our cardbus?
A:
Option#1: Please check your device manager to make sure the driver is installed correctly. Make sure that your notebook can support 32-bit cardbus. To do that, it must be compatible with 3.3V device. Some old 5.0V PCMCIA slot would not be able to handle 32-bit cardbus, and sometimes it will cause malfunction to the
notebook.

Option#2: Upgrade your Windows OS to the latest service pack. You need a full copy of Windows OS to finish the installation, not just a recovery disk provided by your system dealer.

* Basic trouble shooting tips for USB 2.0 cardbus installation.

a) Listing under "Device Manager" was different from manual.
- Universal Serial Bus Controllers
   - Intel(r) 82371AB/EB PCI to USB Universal Host Controller
   - NEC PCI to USB Open Host Controller
   - NEC PCI to USB Open Host Controller
   - USB Root Hub
   - USB Root Hub
   - USB Root Hub
- Universal Serial Bus Controllers
   - NEC PCI to USB Enhanced Host Controller
   - USB 2.0 Root Hub Device

Is it correct? Yes, the new orangemicro driver is like this. They have split the USB 2.0 and USB 1.1 driver into two parts.

b) After removing our cardbus, the listing under "Device Manager" was back to original.
- Universal Serial Bus Controllers
   - Intel(r) 82371AB/EB PCI to USB Universal Host Controller
   - USB Root Hub

Is it normal? Yes, all the NEC driver should be gone!

c) Error occurred while reinserting our cardbus, the listing had a "!".
- Universal Serial Bus Controllers
   - Intel(r) 82371AB/EB PCI to USB Universal Host Controller
   - NEC PCI to USB Open Host Controller
   - NEC PCI to USB Open Host Controller
   - USB Root Hub
   - USB Root Hub
   - USB Root Hub
- Universal Serial Bus Controllers
   ! NEC PCI to USB Enhanced Host Controller

It did not show "USB 2.0 Root Hub Device". What happened to USB2.0 capability? If you have an exclamation mark next to the NEC PCI to USB
Enhanced Host Controller, the driver is not working so the cardbus can run on USB 1.1 mode only.

d) Error occurs while reinstalling driver.
After reinstalling the driver, you got the following error message - "Cannot start this hardware (Code 10)".

It is the same cardbus. The cardbus should be defective. You cannot install the USB 2.0 root hub device if there is a problem with the Enhanced Host
Controller driver.

e) System crashed while removing the cardbus.
How to solve it? You need to dismount it from Windows XP before removing the cardbus.

 


(5) Multi I/O (Parallel, Serial, Combo) Products

Q: What kind of OS does it support?
A:
Our multi I/O cards support DOS, Windows 95/98/98SE/ME/NT/2000/XP, and Linux OS.

Q: Where to download the latest drivers for Netmos I/O cards?
A:
Please visit www.moschip.com for all the latest drivers.

Q: What to do when your computer does not start up normally after installing our multi I/O card?
A:

Option#1: Please check your device manager to make sure the driver is installed correctly. If not, remove the driver and reinstall the card by using different PCI slots. Clean the contact of the PCI slot and the gold fingers of the card. Sometimes bad contact can cause the card to malfunction.

Option#2: For NT OS, since it is not PNP ready, you need to install the drivers manually from our enclosed CD.

Option#3: Our multi I/O cards meet PCI specification 2.2. However, it is not compatible with 3.3 Volt slot.

USB to Parallel Port FAQ:

Q: What kind of printer port modes are there supported?
A:Currently, our USB to parallel port only supports SPP mode – Standard Parallel Port, does not supports EPP mode – Enhanced Parallel Port and ECP mode – Enhanced Capabilities Port.

Q: What happens that the printer won’t print if the all driver are installed ok?
A:For printer that does not print out, change computer BIOS setting to use SPP mode.

Q: What happens if my scanner won’t scan?
A:Please check whether your scanner supports SPP mode.

 


(6) High Speed USB 2.0 Multi Ports PCI Card

Q: What kind of OS does it support?
A:
Our USB 2.0 card supports Windows 98SE/ME/2000/XP OS.

Q: What is the function of the jumper beside internal port?
A:
It allows you to utilize the built-in USB 2.0 ports on your case.

Here is the layout:
PIN1=USB_VCC,
PIN2=D-,
PIN3=D+,
PIN4=USB_GND.

Q: What to do when your computer does not start up normally after installing our USB 2.0 card?
A:
Option#1: Please check your device manager to make sure the driver is installed correctly. If not, remove the driver and reinstall the card by using different PCI slots. Clean the contact of the PCI slot and the gold fingers of the card. Sometimes bad contact can cause the card to malfunction.

Option#2: Upgrade your Windows OS to the latest service pack. You need a full copy of Windows OS to finish the installation, not just a recovery disk provided by your system dealer.

Option#3: Our USB 2.0 cards meet PCI specification 2.2. However, it is not compatible with 3.3 Volt slot.

 


 
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