Due to our daily high volume
calls, the fastest way to contact us is via email access. Or you
may send your request via fax @ (909) 548-7769.
General Inquiry:
For general inquiry, please contact info-us@syba.com
Sales Inquiry:
For product information, reseller program, and other sales
inquiry, please contact
sales-us@syba.com
Support Inquiry:
For technical support, please contact support-us@syba.com.
Our response time is usually within 24-hours during regular business
days. In order for us to better assist you in timely fashion, please
provide the following information along your request:
1. Your dealer name.
2. Your invoice number.
3. Item serial number.
4. Your system information (hardware and software).
5. Item part number (it starts with SD, SY, or CL).
RMA Inquiry:
For RMA (Return Merchandise Authorization), please contact rma-us@syba.com.
You may download our RMA
request form, fill it out and send back to us for an authorized
number. No RMA is accepted without an authorized RMA number.
Rebate Inquiry:
Please follow instructions on the rebate form for a timely
response. You may send your inquiry to the following address.
SYBA
Multimedia, Inc.
RebateCenter
385
S. Lemon Avenue, PMB#: E-276
Walnut,
CA91789
Please allow 6-8 weeks for receipt of the rebate check. You may
also check the status of your rebate by calling 1-800-618-0199.
All submissions become property of SYBA Multimedia, Inc. and will
not be returned. Offer subject to availability. Requests from P.O.
Boxes not accepted. Void where prohibited. Limit one rebate per
person or household. Offer valid in the U.S. only.
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